The Editor, Sir:

I wish to address these problems as under:

Dear Cable and Wireless,

This is an open letter to you as calling through the customer service line has gleaned very little results. Since the beginning of the year, both my telephone line and my Internet service have been intermittent at best and were getting progressively worse.

Dead lines

Finally, in mid to the end of March, the phone line went dead altogether. It took two weeks of calls to the customer-care centre for a technician to turn up and the phone was fixed. By evening, the phone line wasn't working again but was fixed the following day.

However, the intermittent Internet service has progressively got worse. I know it isn't my computer because I use a Notebook, which works fine everywhere else. After two weeks, a technician finally turned up and confirmed there was a problem, and like all the customer-care representatives, said he would deal with it from the Cable and Wireless end. That was a week ago, and no change. I am now into my fourth week of little or no web browsing and the second month since the intermittent service started. Does Cable and Wireless intend to charge me for this? If so, I will be switching to a more reliable and faster Internet provider.

Same experience

In addition, I am now into my second week of one of the phone lines in my office, just down the road from home, also not working .

I do wonder if the tree being held up from falling across the street by the Cable and Wireless lines could be contributing to my problems.

I am, etc.,

ROBIN BASTON

robin@cwjamaica.com