Jamaica Post's core business is facilitating mail communications, and in that regard has established a range of services that enables individuals and organisations to keep in touch and exchange products and services, both locally and overseas.

As a result of factors within the global environment, the Jamaican postal service is constantly enhancing its range of mail communications services. Modernisation has created new and novel ways to add value for customers.

Mail operations consist of the following: registered and ordinary mail, parcels (both local registered and ordinary as well as overseas), small packets and printed papers. There is also a special arrangement for sending printed matter for the blind. Additionally, expedited mail services - a separate category that provides faster mail transit with a tracking element - are also available. These include express mail service (EMS), zip mail, and the zip courier service. All feature tracking capability with delivery verification - a must for crucial business operations such as legal documents being sent for signatures.

Unique partnership service

As part of this trend towards contemporary products is a unique service in partnership with corporate Jamaica: that is, a special arrangement with DHL for urgent international mail. This time-guaranteed delivery option is available at four post offices in Kingston: Meadowbridge (Kingston 19), Constant Spring (Kingston 20), Hagley Park (Kingston 11) and Liguanea (Kingston 6): postal outlets which serve as drop-off centres for easier access to customers who require that type of service.

ZIP courier, the postal service's reliable courier service that operates within the Kingston Metropolitan Region, is currently available and the price is extremely competitive. The express mail service offers a targeted three- to five-day delivery to the United States, Canada and United Kingdom not a time-guaranteed service, the ease of Internet tracking underscores its reliability, and is suited to persons wishing to send items overseas, but do not deem it necessary to have the time-bound delivery guarantee which leads to the higher service fee of the international courier provider.

One fresh approach to customer service is the provision of mail facilities at private residential communities and shopping malls. How? By installing private letter boxes (PLBs) at these locations, thus breaking the tradition of having PLBs only at post offices. In looking ahead to the future, mail delivery may be adapted further for better operational cost management by introducing alternative delivery modalities such as a mobile post office which visits communities at specific times on specified days.