Claude Mills, Staff Reporter
ANOTHER collapse in the Cable and Wireless Jamaica (C&WJ) cellular network yesterday, for the second consecutive weekend, hobbled communication of thousands of customers of the international telecom giant.
"A similar condition to the one which affected our network last weekend began manifesting itself late Friday afternoon. It cleared up at 2 a.m. Saturday morning but once again reappeared at about 8 a.m.," C&WJ Public Relations Manager, Errol Miller, told The Sunday Gleaner yesterday.
In a desperate bid to restore cellular service, C&WJ flew in three top-notch Ericcson experts yesterday.
"Currently the top Ericcson specialists are on their way to Jamaica and are scheduled to arrive at six this (Saturday) evening to assist CW&J to correct this problem," Mr. Miller said.
"We are hoping that the fault will be corrected as quickly as possible."
Meanwhile, several C&WJ customers complained that they were unable to make cellular calls despite repeated attempts all day.
Meanwhile, the company is still struggling with several recent setbacks. Last week, Steve Twomey, vice-president for mobile services, was sent on immediate administrative leave by the company's management, following repeated customer complaints about poor mobile service and the collapse of its cellular network.
Employees of CW&J's mobile division on Balmoral Avenue, St. Andrew, demonstrated outside their offices in support of their boss, Mr. Twomey.
In addition, the Office of Utilities Regulation (OUR) has since threatened to suspend the licence of the telecom giant as a result of the mounting complaints, and has given them a week to provide "specific" information on the nature of the problems being experienced by its cellular customers.
