JPSCo's poor customer service

THE EDITOR, Sir:

THE JAMAICA Public Service needs new management. The JPSCo operates like a badly run, old time government department. JPSCo is not customer-friendly, it is not service-oriented, it ignores correspondence, it is heavy-handed. In addition, it operates a double standard. If you are a semi-legal, squatters type, the bureaucracy is lighter both for obtaining electricity and resolving problems. If you are a legal, stable, long-standing customer they have procedures which are cumbersome and frustrating.

The JPSCo does not facilitate its customers, its rules are set to facilitate itself.

Since the public has no choice for electricity I suggest to the board that they develop an enlightened vision of the customer, put in place the systems and procedures to accompany this and employ people who can function in customer care/service delivery from the highest levels.

The JPSCo could learn from the new cable companies. The customer needs service not just a smile and a 'hi'. Somehow the JPSCo thinks that having a customer service department is customer service. I have a choice in cable companies...my problem is that I have no choice for my electricity....if so I would be long gone from JPSCo.

I am, etc.,

F. JOHNSTON

4 1/2 Camp Road

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